Action Steps: REHEARSE your delivery BEFORE making the formal presentation
- Determine: Do you know exactly what the problem is?
- Decide: Is it fixable?
- Ask: Is the process rolling too fast for the client?
- Assess: Will the team pull together and help rescue the project?
- Utilize: A devil’s advocate to test your assessments.
- Learn: What happened; how it occurred and the possible effects (extent)?
- Translate: Turn paper corrective action plans into urgent action (e.g., WBS, clear goals, timetables, resource and personnel assignments)
- Follow through: ‘Ride herd’. Make sure the assignments are completed and promises are kept.
- Be inclusive: Attempt to take into consideration – all relevant stakeholders before making a recommendation.
- Listen: With open–minded curiosity